These Terms of Service (“Terms”) govern your use of the Vocal platform operated by Vocal Solutions (“Vocal,” “we,” “us,” or “our”). By accessing or using our services, you agree to be bound by these Terms.
01. Services
Vocal is an AI-native business phone system. Our services include phone number provisioning and porting, AI voice agents that answer, route, qualify, and book on your behalf, team calling through our web, desktop, and mobile applications, SMS and MMS messaging, voicemail, call recording and transcription, contact and lead management, outbound campaigns, workflow automation, and integrations with third-party services. The specific features available to you depend on your plan and settings. Integration availability is published on our integrations page and may change over time.
02. Accounts & Organizations
You must create an account to use Vocal. Accounts belong to an organization (workspace); organization owners and admins control membership, roles, and settings. You are responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for the actions of members you invite to your organization. You must provide accurate and complete information during registration.
03. Plans, Trials & Billing
Subscriptions
Paid plans are billed per active member of your organization, on a monthly or annual cycle, at the prices posted on our pricing page. Seat counts are reconciled against your organization's active members. Some customers may instead be billed under a separate written arrangement (for example, by invoice).
AI Usage & Credits
AI calling is metered. Plans may include a monthly usage allowance; included allowances reset each billing period and do not roll over. Prepaid credit top-ups roll over while your account remains active. Usage beyond your included allowance is billed at the overage rates posted on our pricing page. Credits and prepaid balances have no cash value and are non-refundable except where required by law.
Messaging Usage
When messaging usage billing is enabled, Scale includes 200 messaging credits per paid seat each calendar month, shared across the workspace. One carrier-accepted SMS segment or one MMS sent or received uses one credit, including team and automated messages. Credits reset at 00:00 UTC on the first day of each month and do not roll over. After the included allowance, the standard rate is $0.011 per SMS segment and $0.035 per MMS. Billable usage is added monthly to your plan subscription; account-specific discounts may reduce these rates. Trial, preview, manual-billing, and transition periods may include messaging at no charge. Usage recorded as unbilled during those periods is not charged retroactively.
Free Trial
Checking trial offer… A payment method is required to start the trial. If you cancel before the trial ends, you will not be charged; otherwise your paid subscription begins automatically when the trial ends. Trials include reduced limits (such as limited concurrent calls and a capped test-call and usage allowance), and we may modify or end a trial in cases of abuse. One trial is available per eligible owner/business across workspaces. Eligibility and payment methods are reviewed before access; legitimate shared business cards may require an audited support exception. Paid signup requires separate confirmation.
Referrals
When a cash referral offer is active and accepted for a new workspace, its referrer may earn one $10 cash reward per qualifying paid user at 30 elapsed days after workspace creation, including the trial. The users must be active and billable, with positive subscription payment received by that date covering their seats, outside trial, and no cancellation pending at that date. Invites, free or unpaid seats, the referrer’s own seat and later users do not qualify. Starting a trial later does not move the eligibility date. No later-seat, monthly or new website reward is offered. Under the Scale/five-user offer (cash_scale5_day30_v3), the workspace must be on Scale with at least five qualifying paid users at that cutoff, with settled Scale payment covering those seats. Scale with four earns $0, five earns $50, and ten earns $100; all other plans earn $0. The offer version accepted for each workspace controls; earlier accepted promises remain valid.
Rewards await verified evidence and payout; eligibility is not a promise of cash delivery on day 30. Cancellation after the valid cutoff alone does not remove earnings. A refund or dispute affecting the original qualifying payment may require review or adjustment. Recorded cash payments retain their history. This app records separately arranged off-platform payments and never initiates a transfer or automatic recovery.
Renewal & Cancellation
Subscriptions renew automatically at the end of each billing period until canceled. You can cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods.
Fees, Taxes & Pass-Through Charges
Prices exclude taxes, which we may collect where applicable. Carrier and regulatory fees — such as A2P 10DLC brand and campaign registration or toll-free verification fees — may be charged to you or passed through at cost. We may change pricing with 30 days' notice. Failure to pay may result in suspension or termination of services, including release of your phone numbers after notice.
04. Acceptable Use
You agree not to use Vocal to:
- Make automated or AI-voice calls, or send messages, in violation of the TCPA, CAN-SPAM Act, or any applicable telemarketing or messaging laws. Under FCC rules, calls made with an AI-generated or artificial voice require prior express consent — and prior express written consent where the call includes marketing
- Send unsolicited commercial messages (spam) or make robocalls to individuals who have not provided consent
- Call numbers on the National Do Not Call Registry without a lawful basis, or place calls outside legally permitted calling hours
- Transmit inaccurate or misleading caller ID information (spoofing)
- Evade carrier registration, vetting, or filtering systems, or send content categories prohibited by carrier rules
- Harass, threaten, or abuse any person
- Impersonate any person or entity, or misrepresent your affiliation
- Transmit content that is illegal, harmful, fraudulent, deceptive, or offensive
- Interfere with or disrupt the platform or connected servers
- Use the platform for direct lending, loan arrangement, or debt collection in violation of applicable regulations
- Send messages containing age-gated content without proper verification
- Attempt to bypass rate limits, usage metering, security measures, or access controls
05. Calling & Messaging Compliance
When placing calls or sending messages through Vocal, you are responsible for:
- Obtaining proper consent from recipients before outbound calls and messages, in compliance with the TCPA and applicable regulations
- Maintaining records of consent for the people you call and message
- Honoring opt-out requests promptly. Message recipients may opt out by replying STOP at any time; call recipients may request not to be called again
- Including your business identity in calls and messages where required by law
- Not exceeding contact frequency beyond what recipients have consented to
US messaging traffic requires carrier registration (A2P 10DLC or toll-free verification). Vocal helps you register, but carriers make the final decision and may reject, filter, or suspend traffic. We may suspend numbers, campaigns, or messaging that triggers carrier enforcement. Message and data rates may apply to recipients, and message frequency varies based on your use of the platform.
06. AI Agent Conduct
You are responsible for the behavior and content of your AI agents. This includes:
- The instructions, rules, and prompts you configure
- The conversations your agents have with callers
- Any SMS messages sent by your agents
- The data your agents collect during calls
You must ensure your agents disclose that they are AI where required by applicable law, and you must not configure agents to falsely deny being AI. AI output can be inaccurate; you are responsible for reviewing information your agents collect or communicate before relying on it.
07. Phone Numbers & Porting
Phone numbers are provisioned through our telecommunications partners and remain part of our platform infrastructure while on Vocal. Plans include a number allowance per seat; additional numbers are billed monthly at the rates posted on our pricing page (currently $5/month for local numbers and $8/month for toll-free numbers). You may port eligible numbers into Vocal, and you may port your numbers out to another provider — we will cooperate with verified port-out requests in accordance with FCC number-portability rules. We reserve the right to reclaim numbers used in violation of these Terms or associated with unpaid accounts, with notice where practicable. We cannot guarantee how third-party carriers or analytics providers label or filter calls from your numbers.
08. Emergency Services (911)
Vocal does not currently support emergency calling and is not a replacement for a traditional phone line for reaching emergency services. Calls to 911 placed through Vocal may fail to connect, may not transmit your location or a callback number, and may not reach the emergency dispatch center for your area. You must maintain an alternative means of calling emergency services — such as a mobile phone or traditional landline — and you must inform your team members and anyone who uses your Vocal apps or devices of this limitation.
09. Call Recording & Transcription
Depending on your plan and your organization's capture settings, Vocal records, transcribes, and generates AI summaries of calls processed through the platform. You are responsible for complying with all applicable call recording and monitoring laws, including one-party and two-party consent requirements in your jurisdiction and the jurisdictions of the people you call. You must inform callers that calls may be recorded or transcribed where required by law.
10. Integrations & Third-Party Services
Vocal integrates with third-party services such as Google Calendar, Meta lead ads, CRMs, and services you connect through webhooks and custom tools. Connecting an integration authorizes us to exchange data with that service on your behalf, as described in our Privacy Policy. Your use of third-party services is governed by their own terms, and you are responsible for having the necessary rights and providing any required notices for data you import from third-party platforms (such as leads). We are not responsible for third-party services, and integrations may change or be discontinued.
11. Data & Content
You retain ownership of all content and data you upload or create on Vocal, including agent configurations, contact records, imported leads, and knowledge base content. You grant us a limited license to use this content solely to provide and improve our services. You are responsible for the lawfulness of the data you import into the platform. We do not use your call recordings, transcripts, or contact data to train AI models.
12. Intellectual Property & Applications
The Vocal platform, including its design, features, and technology, is owned by Vocal Solutions and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of our platform. We grant you a limited, non-exclusive, non-transferable license to install and use our desktop and mobile applications for your use of the services. Our applications may download and install updates automatically.
13. Termination
Either party may terminate this agreement at any time. We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your right to use the platform ceases. We will retain your data for 30 days after termination, after which it may be permanently deleted.
14. Disclaimer of Warranties
Vocal is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not guarantee uninterrupted or error-free service, the accuracy of AI agent conversations, transcripts, or AI-generated summaries, the delivery of all calls or SMS messages, the behavior of third-party carriers and networks, or the availability of specific phone numbers or integrations.
15. Limitation of Liability
To the maximum extent permitted by law, Vocal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Without limiting the foregoing, Vocal has no liability for any claim arising from the absence, failure, or limitation of emergency calling through the platform. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
16. Indemnification
You agree to indemnify and hold harmless Vocal from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, your violation of any applicable law (including the TCPA and call recording laws), your failure to obtain required consents for calls, messages, or recordings, or the actions or content of your AI agents.
17. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page. Continued use of the platform after changes constitutes acceptance.
18. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
19. Contact
For questions about these Terms, contact us at:
Vocal Solutions
[email protected]