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Sponsored bySevenGroup

Vocal

Turn every call into an outcome. Vocal answers, routes, qualifies, texts, transfers, and logs customer conversations from one shared workspace.

Sponsored bySevenGroup
from (412) 990-1380
answerqualifyroutetextresolve

We’re onboarding phone-heavy teams first: businesses where calls turn into appointments, quotes, dispatches, and follow-ups.

The front office work your team should not have to chase

Campaigns

Stop listening to phones ring

Launch the list and let Vocal work every lead at once. Your team comes back to booked meetings, warm callbacks, qualified buyers, and the few live conversations worth taking over.

Lead campaign running186 leads in motionLive
Humans only touch answered conversations17 live outcomes
MB
Maya BrooksAnswered
Booked consult
DC
Devon CarterWorking
Still ringing
PS
Priya ShahCallback
Tomorrow 2 PM
LO
Luis OrtegaNo pickup
Retry later
SP
Sarah PatelQualified
Send to team
Team inboxBooked, warm, qualified. No ringing.
Team inbox

Keep every customer thread in one place

Calls, texts, recordings, notes, and handoffs live on the same contact so the next teammate knows exactly what happened.

Shared inboxLoad #8421
ETA changed. I am 35 minutes from Memphis dock.
Dock notifiedBek Dispatch · 10:25
Assigned to dispatchNew appointment: 3:30 pm
Call routing

Send callers to the right human or AI agent

Ring groups, business hours, overflow, area-code rules, and AI fallback keep each line moving without PBX busywork.

Routing rulesDispatch line
Driver callsRoute to dispatch queue
Broker callsRing account owner
After hoursVocal captures load details
Fallback after 3 rings
Take message, tag load, notify Slack
Agents

Let AI handle the first conversation

Your agent can answer, qualify, collect details, book the next step, send a confirmation text, and hand off when a human should step in.

After-hours intakeDriver line · 2:14 am
Load exceptionSummary

Driver reported a blown tire outside Little Rock. Vocal collected location, trailer, load number, and callback priority.

Notify safety desk
Load
#8421 · refrigerated
Status
Roadside assist requested
Analytics

Know what happened without asking around

Every call gets a transcript, summary, outcome, recording, and routing trace so the team can follow up with receipts.

Today86 dispatch calls
Memphis31 calls
Chicago24 calls
Dallas18 calls
Atlanta12 calls
Missed
3
Avg pickup
8s
Integrations

Push outcomes back into your workflow

Send call results to Slack, GoHighLevel, HubSpot, Salesforce, Sheets, Zapier, Make, or any webhook your team already uses.

IntegrationsOperations stack
TMSLoad status synced
SlackDispatch alerts live
SheetsDaily call export
Broker webhookPOD sent

Keep your numbers healthy

Vocal monitors number health, caller identity, A2P 10DLC registration, and deliverability so your calls and texts keep looking legitimate.

Spam reputation console

Track number health, spam-label risk, answer-rate drops, and deliverability issues before they quietly hurt revenue.

Number health checks

See which lines are healthy, which are warming up, which are at risk, and when a line needs remediation or replacement.

Managed number rotation

Rotate degraded numbers the right way with routing, consent, history, and caller identity preserved.

A2P 10DLC help

We help prepare campaign registration, consent language, opt-out flows, and messaging practices so texts do not get stuck in carrier limbo.

CNAM and caller identity setup

Register your business caller ID and keep outbound calls looking legitimate across carriers.

24/7 P1 human support bridge

If your primary calling or messaging workflow breaks, urgent escalation goes to a human, not a mystery queue.

Turn every call into an outcome

Calls come in messy. Vocal turns them into booked appointments, qualified leads, dispatch notes, follow-up texts, and clean records.

Campaign queue
Outbound batchMemphis reefer updates
187 contacts
#8421Luis OrtegaCalling
#8418Maria ChenReached
#8409Oak HarborQueued
#8396JN FreightRetry 2:30

Run the outreach

Start with prospects, drivers, patients, or customers and see every contact move from queued to reached.

Live assist
LO
Luis OrtegaLoad #8421 · live call
00:38

DriverRunning 35 minutes late from Memphis.

VocalI can notify the dock and confirm the new appointment.

Next stepUpdate appointment to 3:30 pmDispatch can join anytime.

Catch the live exception

Read the transcript, jump in, transfer, or let the agent keep collecting the details your team needs.

Synced record
MC
Maria ChenHorizon Cold Storage
Resolved
Summary

Driver checked in at gate 4. Reefer temp stable. POD will be sent after unload.

OutcomeAppointment confirmed
SMSETA sent to broker
TraceDriver line → dispatch queue

Close the loop in the record

The summary, SMS, outcome, and routing trace stay attached to the same load and contact.

Apply for early access

Apply for the beta if your team lives on calls, texts, callbacks, scheduling, or dispatch. We’ll help you set up the first AI agent around a real workflow.